Hi! I'm Brandon.

I'm an experienced IT Systems Engineer currently learning and experimenting with cloud computing. I'm passionate about my work and enjoy implementing automation in any form in my work and personal projects.

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About Me

Originally from Illinois, I moved to Texas in 2019 to jump-start my career in IT. Since then, I've developed a strong knowledge-base in troubleshooting, security, network architecture, customer service, and more. When I'm not working professionally or on personal projects; I enjoy gaming, spending time in nature, and travelling.

Contact Details

Brandon Daley
Houston, TX, USA
+1 (309) 732-6711
hiring@brandon-daley.com

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Career

Integris FID

Tier 2 Systems Engineer December 2021 - Present

  • Provide advanced technical support to 500+ users while achieving a 100% satisfaction rate from customer reviews.
  • Identify, resolve, and document resolutions for complex technical issues involving Windows servers, hybrid Azure AD, VMWare & Azure virtual machines, Microsoft 365, Exchange On-Prem/Online, Group Policy, Remote Desktop, SSL Certs, etc.
  • Provide mentorship and guidance to Tier 1 & 2 techs via hands-on training and creating technical documentation.
  • Create PowerShell and Python scripts, cutting time for manual tasks and boosting account efficiency by 6-13%.
  • Manage and prioritize workload based on business impact, time sensitivity, etc.
  • Collaborate with vendors when necessary to resolve issues with proprietary software.
  • Utilize ConnectWise to thoroughly document and track all work involved in resolution of tickets.
  • Participate in on-call rotation, delivering emergency support for critical issues with a 99% response rate within SLA.

Integris FID

Tier 1 Help Desk Technician June 2020 - December 2021

  • Provided basic technical support remotely via phone/email for hardware, software, & peripherals.
  • Responded to an average of 70 support requests daily, while maintaining a 90% resolution rate within the same day.
  • Efficiently managed time and exceeded company goals by closing 150+ tickets/month.
  • Led creation of specialized team for security threats; developed team structure, training, and procedures.
  • Analyzed and remediated reported phishing threats; prevented potential security incidents.

Verge Mobile

IT Support Specialist July 2019 - June 2020

  • Delivered onsite technical support for 200+ employees across the Houston area.
  • Configured, installed, and troubleshot desktops, printers, routers, switches, WAPs, POS peripherals, etc.

Education

Western Governors University

B.S. in Cloud Computing May 2023

Say Hello

Contact me -->

Email

hiring@brandon-daley.com

Phone

+1 (309) 732-6711

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